Mandrill Toys & Collectibles ("we" and "us") is the operator of (www.mandrilltoys.com) ("Website"). By placing an order through this Website you are agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Stock Availability
We try to maintain accurate stock counts on our Website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products and contact you about whether you would prefer to wait for us to restock the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping is collected during checkout along with the items. Shipping charges (both outbound and return) are non-refundable.
3. Delivery Terms
4. Tracking Notifications
Upon an order being shipped, you will receive an automated email with the carrier and tracking number which will allow you to follow the progress of the shipment. Please note that in some cases it may take 1-2 days after shipping an item for an initial scan to be made by the carrier.
5. Damaged In Transit Packages
If you receive your package and there are obvious signs of damage to the outer box (e.g. rips, dents, crushing, etc), we would ask for you to please take photos of the box BEFORE opening it as the carrier’s require this to process claims. Once completed, feel free to inspect your item and, if it’s also damaged, please contact us for further assistance.
6. Duties & Taxes
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Mandrill Toys & Collectibles at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Packages may be insured, at our discretion, for loss and damage up to the value of the items. Should an insurance claim be necessary - for items damaged or lost in transit - Mandrill Toys & Collectibles may require your assistance to complete such claims including providing a description of the package’s condition, providing photographs of the package, and/or holding the package for pickup by the carrier. Your assistance during this process is greatly appreciated!
8. Customer Service Contact Information
For all customer service inquiries, please contact us using our online contact form or by emailing us directly at email@example.com