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Preorder Policy

If the item you would like to order has "Preorder" in the title please note the following:

  • Items listed as preorders are not currently in our warehouse and will be arriving at a future date.
  • All preorders are charged at the time the order is placed to secure your items with the manufacturers and prioritize them for shipping once the product arrives in our warehouse
  • Preorders are generally shipped within 1-2 business day after arriving in our warehouse 
  • Orders do not ship until ALL items are in stock. If you place an order with in-stock and preorder items nothing will ship until ALL items have arrived in our warehouse. We suggest grouping your in-stock and preorder items and placing orders for each group individually to prevent delays.
  • Preorders can be cancelled within 24 hours of the order being placed for a full refund. After 24 hours, a restocking fee of 20% of the order total will be assessed if refunding to the original payment method. If refunding to a store credit, no restocking fee will apply. To request a cancellation, please contact our Customer Support Team

By placing an order with Mandrill Toys & Collectibles, you are agreeing to all of the above terms and conditions stated in the policy.